Implementation of Total Quality Management in Secondary Education: Challenges and Institutional Quality Transformation

Rima Fatmawati; Wieda Muqaffa; Fakhruddin Fakhruddin

doi:10.51276/edu.v7i3.1778

Authors

Rima Fatmawati Universitas PGRI Semarang
Wieda Muqaffa Universitas PGRI Semarang
Fakhruddin Fakhruddin Universitas PGRI Semarang

DOI:

https://doi.org/10.51276/edu.v7i3.1778

Keywords:

Educational Quality, School Management, Total Quality Management

Abstract

This study investigates the implementation of Total Quality Management (TQM) in improving educational quality at SMA Negeri 4 Pekalongan by examining leadership commitment, stakeholder involvement, and continuous improvement practices. A qualitative case study design was employed involving 15 participants, including the principal, teachers, administrative staff, students, and parents. Data were collected through semi-structured interviews, observations, and document analysis, and analyzed using the Miles and Huberman interactive model with triangulation to ensure trustworthiness. The findings indicate that TQM implementation remains in a transitional stage and has not yet been fully institutionalized as an organizational culture. Although school leadership demonstrates strong commitment through planning, supervision, and evaluation, follow-up actions remain limited and largely procedural. Stakeholder participation is still concentrated on operational activities, while continuous improvement is constrained by weak data utilization and fragmented evaluation systems. This study contributes empirical evidence on TQM implementation in Indonesian secondary schools and highlights the importance of participatory governance, evidence-based decision-making, and sustainable quality culture to strengthen institutional effectiveness.

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Author Biographies

Rima Fatmawati, Universitas PGRI Semarang

She was born in Pekalongan, Indonesia, on June 30, 1979. She is currently pursuing a Master's degree in Educational Management at Universitas Persatuan Guru Republik Indonesia (UPGRIS), Semarang. She has been serving as a teacher at SMA Negeri 4 Pekalongan, Central Java, Indonesia.

Wieda Muqaffa, Universitas PGRI Semarang

He was born in Pekalongan, Indonesia, on May 2, 1990. He is currently a Master's student in Educational Management at Universitas Persatuan Guru Republik Indonesia (UPGRIS), Semarang. He serves as the Principal of MI Salafiyah 1 Kauman, Pekalongan City, Central Java, Indonesia.

Fakhruddin Fakhruddin, Universitas PGRI Semarang

He was born in Brebes, Indonesia, on April 27, 1956. He currently serves as a postgraduate lecturer at Universitas Persatuan Guru Republik Indonesia (UPGRIS), Semarang, Central Java, Indonesia.

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